Frequently Asked Questions

Have a question about buying natural gemstones? Here are answers to the questions our customers ask most. Still need help? Reach us on WhatsApp at +92 332 4820 583 or email order@puregems.pk.

Still Have Questions?

If your question isn't answered below, our gemologists are happy to help. We assist customers across Pakistan — Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Gujranwala, Sialkot, Hyderabad and Bahawalpur — with choosing the right gemstone, understanding certification and treatment, custom jewellery, delivery and returns. Message us on WhatsApp for a quick, friendly reply.

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Good to Know

Frequently Asked Questions

Are your gemstones 100% natural? add

Yes. Every gemstone at Pure Gems Pakistan is 100% natural and hand-inspected by our gemologists. We never sell synthetic or lab-created stones, and any treatment is fully disclosed.

Do your gemstones come with certification? add

Significant stones come with a certificate of authenticity, and independent laboratory certification can be arranged on request for high-value pieces.

How do I choose the right gemstone? add

Consider the colour, carat weight and origin that appeal to you, your budget, and — if relevant — the astrological stone recommended for you. Our team is happy to guide you on WhatsApp.

Do you offer Cash on Delivery? add

Yes, Cash on Delivery is available across Pakistan, along with fast insured shipping.

What is your return policy? add

We offer a hassle-free 7-day return and exchange policy on all certified gemstones.

How should I care for my gemstone? add

Store it separately in a soft pouch, avoid harsh chemicals and ultrasonic cleaners, and clean gently with lukewarm water and a soft cloth.

Can you make a custom ring with my stone? add

Yes — we craft bespoke 925 sterling silver rings. Share your design and stone preference and our artisans will make it for you.

Is Pure Gems a trusted online gemstone store in Pakistan? add

Yes — Pure Gems is a trusted store for 100% natural, original gemstones, with honest per-carat pricing, certificates of authenticity and nationwide delivery.

How can I place an order? add

Browse the gemstone you want, add it to cart and checkout, or message us on WhatsApp to order directly with Cash on Delivery anywhere in Pakistan.

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